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Modernizing Global HR Operations with AI-Powered Automation

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OVERVIEW

An Enterprise Ready for HR Modernization

A multinational company with proven HR solutions like SAP SuccessFactors or Oracle HCM wanted to modernize its HR activities. Although the company is strong in data infrastructure capacity, the HR department was spending an unreasonable amount of time on mundane administrative chores, which prevented them from being able to serve as strategic partners to the business. Knowing that it was necessary to have a modern HR system, the company approached ThoughtMinds.

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CHALLENGES

Administrative Overload in Enterprise HR

Although HRMS platforms were scaled, the manual and repetitive nature of some of the work slowed down the HR departments to up to 60% of their time. Routine procedures such as handling onboarding documents, approvals, policy inquiries, and employee record updates were performed on disconnected systems, which were causing inefficiency and slow employee experiences.


The status quo is no longer viable due to high attrition in HR functions, increasing employee demand for quick answers, and concerns with limited budgets. These problems increased with the increase in the number of employees as well as employee expectations, and the HR teams remained trapped in the transactional business rather than strategic projects.